Ringsouth Europa Spain

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General office

Ringsouth Europa
c/Deportista Jes?s Hern?ndez Tito s/n. Edif. Torre Cristal, 1? planta
Murcia
,30100
Spain

Phone: +34 902654150
Phone: +34 968 964 114

Network Service Provider

Call Relay VoIP Solutions
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H.323 Softswitch & CPE
H.323 VoIP Gateway
Partnering for Origination and Termination

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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