Rimi Phone Saudi Arabia
General office
Rimi Phone
Jeddah, Saudi arabia
jeddah
al-balad ,21421
Saudi Arabia
Phone: 966565239170
Site: http://67.212.81.70
Contact Person
Kawsar sheikh / sales
Phone: 966565239170
Phone: 966565239170
Rimi Phone
Jeddah, Saudi arabia
jeddah
al-balad ,21421
Saudi Arabia
Phone: 966565239170
Site: http://67.212.81.70
Contact Person
Kawsar sheikh / sales
Phone: 966565239170
Phone: 966565239170
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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