Resellervoip Italy

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Resellervoip
Via Ugo La Malfa 64
Palermo
PA ,90146
Italy

Phone: +390916193639
Site: http://www.resellervoip.it

Contact Person

Alba Cinà / President
Phone: +390916193639

A-Z Termination
Cloud-based Unified Communications Service Provider
did numbers provider
FREE Callshop Software
Hardware
Hosted PBX Service Provider
Hosted VoIP billing service provider
Incumbent PTT

Billing Software
Call Back
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Call shop solution
Collaboration
Consultancy Services
Data Conferencing
E1 Bulk Wholeseller
E1/T1
Fax To Fax
Gatekeepering
gsm voip solutions
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Hosted PBX
Hosted VoIP
Installation and Support Services
IP devices
Marketing Services
Matrix
Outsourced Billing
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
Polycom
Project Mangement Services
SIP Softswitch & CPE
Sip Trunking
SIP VoIP Gateway
System Integration
Termination
vFone
Virtual PBX
Voice and Video Conferencing
VoipSwitch
Web Call
Web To Phone

Nextone MSC 4

Not data

Primus srl

Italiacom S.r.l.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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