REDtone Mytel Sdn Bhd Malaysia

Redtone Mytel is a subsidiary company of Redtone International Berhad .

REDtone International Bhd was incorporated in 2002.
We were listed on the Malaysian Exchange of Securities Dealing& Automated Quotations (MESDAQ) market of Malaysia’s Stock Exchange in January 2004.
We hold licenses for Network Facilities Provider (NFP), Network services Provider (NSP), Applications Service Provider (ASP), Broadband Wireless Access (WiMAX) and satellite.
We are powered by a staff force of over 400 people

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General office

REDtone Mytel Sdn Bhd
Block C, Level 20, Unit C-20-2, Megan Avenue II, Jalan Yap Kwan Seng
Kuala Lumpur
Kuala Lumpur ,50450
Malaysia

Phone: +60321649099
Phone: +60122373500
Site: http://www.redtone.com

Contact Person

Chiam Brandon / Sales
Phone: +60321649099
Phone: +60122373500

Internet Telephony Service Provider
Marketing Services
Network Service Provider
Voip Termination ISP
Wholesale VoIP Carrier
Wireless Broadband

Sip Trunking
SIP VoIP Gateway

Not data

ASP Real time

SM IT MARKETING SERVICES SDN BHD

1001tech IPvox

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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