The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
vIopcom is an International telecommunications company with network assets located throughout the world. Assets consist of vIopcom''s privately owned datacenters and Tier-1 access points where vIopcom peers with its providers and partners.