Red2Net Comunicaciones y Servicios Colombia

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Red2Net Comunicaciones y Servicios
Calle 19 No 7-48 Edif Covinoc Piso 21 Ofic 2101
Bogota
Cundinamarca ,11001
Colombia

Phone: 5712816156
Phone: 573002868604
Site: http://red2net.com

Contact Person

Julian Castillo / Director de Ingen?eria
Phone: 5712816156
Phone: 573002868604

Hardware
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP

Billing Software
Call Routing VoIP Solutions
Consultancy Services
Installation and Support Services
IP devices
Matrix
Outsourced Billing
PC to Phone
SIP VoIP Gateway
System Integration
Termination

Mera
Quintum

Billing system of own development

Red2Net Comunicaciones y Servicios

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Silent Monitoring

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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