realcheaptel.com Australia

we are taking the complexity out of telecommunications

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General office

realcheaptel.com
196 harris street
Pyrmont
NSW ,2009
Australia

Phone: 02 8064 1706
Site: http://realcheaptel.com

Internet Telephony Service Provider

Phone To Phone

Not data

Total Recall

TrueVoIP

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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