Rapid IT Solutions South Africa

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General office

Rapid IT Solutions
Florida
Johannesburg
Gauteng ,2000
South Africa

Phone: +27 762544972
Phone: +27 11 342 6734
Site: http://www.rapidits.co.za

Contact Person

Jethro Moses / Technical and Sales executive
Phone: +27 11 342 6734
Phone: +27 76 254 4972

Hardware
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Consultancy Services
Fax To Fax
Gatekeepering
H.323 Softswitch & CPE
H.323 VoIP Gateway
Installation and Support Services
Outsourced Billing
PC to Phone
Phone To PC
Phone To Phone
Project Mangement Services
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination
Voice and Video Conferencing
Web Call

Quintum

PortaSIP

Callbizzcentre

1call

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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