Ralden.com United States

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General office

Ralden.com
74741 Candlewood Street
Palm Desert
CA ,92260
United States

Phone: +1-415-608-5981
Site: http://www.ralden.com
Contact Person

Roland Alden / CTO
Phone: 14156085981
Phone: 14156085981
  • Internet Telephony Service Provider
  • Voip consulting
  • Consultancy Services
  • Installation and Support Services
  • Partnering for Origination and Termination
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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