Ralden.com United States
General office
Ralden.com
74741 Candlewood Street
Palm Desert
CA ,92260
United States
Phone: +1-415-608-5981
Site: http://www.ralden.com
Contact Person
Roland Alden / CTO
Phone: 14156085981
Phone: 14156085981
Ralden.com
74741 Candlewood Street
Palm Desert
CA ,92260
United States
Phone: +1-415-608-5981
Site: http://www.ralden.com
Contact Person
Roland Alden / CTO
Phone: 14156085981
Phone: 14156085981
- Internet Telephony Service Provider
- Voip consulting
- Consultancy Services
- Installation and Support Services
- Partnering for Origination and Termination
- PC to Phone
- Project Mangement Services
- SIP VoIP Gateway
- System Integration
- Termination
- Cisco Systems
- Our Own ASP Solution
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Kortel Communications
Kortel has a physical presence in Los Angeles, CA USA and prefers connectivity via VoIP packet interfaces with either H.323 or SIP. This reach minimises, or can even eliminate, the local access circuit cost which all too often becomes the highest cost ite
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