Raiffeisen OnLine Italy
General office
Raiffeisen OnLine
Raiffeisen Str. 2
Bolzano
,39100
Italy
Phone: +39 0471 064200
Site: http://www.rolvoice.it
Raiffeisen OnLine
Raiffeisen Str. 2
Bolzano
,39100
Italy
Phone: +39 0471 064200
Site: http://www.rolvoice.it
- Hosted VoIP billing service provider
- Internet Telephony Service Provider
- Internet VoIP and Video Conferencing Service Provider
- Network Service Provider
- VoIP Billing Software Provider
- Voip consulting
- Voip Termination ISP
- Wireless Broadband
- Call Relay VoIP Solutions
- SIP Softswitch & CPE
- SIP VoIP Gateway
- System Integration
- Voice and Video Conferencing
- Cisco Systems
- Proprietary
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Deltavox Communications limited
Headquartered in Cyprus, deltavOx is a global retail and wholesale VoIP Service Provider with its active presence across the globe.
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