Raffiny & Co. United States
General office
Raffiny & Co.
3207 30 Ave, Suite 15
Astoria
New York ,11102
United States
Phone: +1 917 523 0896
Site: http://WWW.Raffiny.Com
Contact Person
Tam Raffi / CEO
Phone: +1 917 523 0896
Raffiny & Co.
3207 30 Ave, Suite 15
Astoria
New York ,11102
United States
Phone: +1 917 523 0896
Site: http://WWW.Raffiny.Com
Contact Person
Tam Raffi / CEO
Phone: +1 917 523 0896
- Hosted VoIP billing service provider
- International VoIP Wholesale Provider
- Voip consulting
- Termination
- Cisco Systems
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Cascade Telecom US LLC
The company focuses on the needs of customers seeking quality and stability of VoIP services.
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