Race Technologies, Inc United States
General office
Race Technologies, Inc
101 Haskins Way
South San Francisco
CA ,94080
United States
Phone: 650-246-8900
Site: http://www.race.com
Contact Person
Benjamin LaMar / VoIP Sales Manager
Phone: 415-376-3321
Phone: 650-246-8900
Race Technologies, Inc
101 Haskins Way
South San Francisco
CA ,94080
United States
Phone: 650-246-8900
Site: http://www.race.com
Contact Person
Benjamin LaMar / VoIP Sales Manager
Phone: 415-376-3321
Phone: 650-246-8900
- Hardware
- Internet Telephony Service Provider
- Internet VoIP and Video Conferencing Service Provider
- Voip consulting
- Voip Termination ISP
- Call Routing VoIP Solutions
- Consultancy Services
- Installation and Support Services
- IP devices
- Partnering for Origination and Termination
- SIP Softswitch & CPE
- SIP VoIP Gateway
- System Integration
- Termination
- Voice and Video Conferencing
- Cisco Systems
- Billing system of own development
- Oracle Based own system
- Proprietary
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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