R&R Managed Telecom Services Germany

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R&R Managed Telecom Services
90 Kleyer
Frankfurt
,Kleyer
Germany

Phone: 12122210057

Contact Person

Ilya Belov / VP Carrier Sales
Phone: 12122210057

Hosted VoIP billing service provider
Network Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting

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Call Relay VoIP Solutions
Call Routing VoIP Solutions
Gatekeepering
H.323 Softswitch & CPE
H.323 VoIP Gateway
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System Integration

Cisco Systems
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VoIPfon

BASIS Audionet

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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