R&R Telecom, Inc United States
R&R Telecom offers carrier-grade switch partition solutions for wholesale resellers since 2003. R&R switch partition service leverages Sonus Networks platform and provides powerful yet intuitive interface to control switch operations.
R&R Telecom offers carrier-grade switch partition solutions for wholesale resellers since 2003. R&R switch partition service leverages Sonus Networks platform and provides powerful yet intuitive interface to control switch operations.
R&R Telecom mission is to releive switch partition customers from stress associated with back office operations, provide best-of-the-breed reliable, secure and flexible service. Ensure customer loyalty by delivering professional tech support and attentive customer service.
R&R Telecom, Inc
111 8th Avenue
New York
NY ,10017
United States
Phone: +1 212-221-0057
Site: http://www.r-rtele.com
Contact Person
William Borrero / President
Phone: +1 212-221-0057
111 8th Avenue
New York
NY ,10017
United States
Phone: +1 212-221-0057
Site: http://www.r-rtele.com
Contact Person
William Borrero / President
Phone: +1 212-221-0057
- Hosted VoIP billing service provider
- Network Service Provider
- Voip consulting
- SIP Billing
- Phone To Phone
- Fax To Fax
- Gatekeepering
- Billing Software
- Call Relay VoIP Solutions
- H.323 VoIP Gateway
- Call Routing VoIP Solutions
- System Integration
- Consultancy Services
- H.323 Softswitch & CPE
- SIP Softswitch & CPE
- SIP VoIP Gateway
- Cisco Systems
- Sonus Network
- Oracle Based own system
- Billing system of own development
- Java Based own system
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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