The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
MySipProvider is an Italian SIP traffic provider. We provide Wholesale A-Z with CLI. Our main target is business customer. Our company running since 2010 with 300 customers and 80 vendors.