QeleQ.com Netherlands

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QeleQ.com
Jaap Edendreef 26
Utrecht
,3562AV
Netherlands

Phone: +31645430985
Phone: +31308200249
Site: http://www.vraagalex.nl/telecom

Contact Person

Alexander van Dijl / Owner
Phone: +31308200249
Phone: +31645430985

Voip consulting

Call Relay VoIP Solutions
PC to Phone
SIP VoIP Gateway
Termination

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MottoVoIP

QeleQ.com

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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