The configuration of call queue is set in a way that the agent should pick up and answer the call, because of the forced connection the called party and the caller will be connected automatically. This function is mostly used in call service centers.
Code-A is Telecode Communications Inc. billing for collecting CDRs and Softswitch management via TXT files, SNMP and DBMS. Code-A has its own framework designed to calculate every call and not to miss any.