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Punjab Voip India


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General office

Punjab Voip
SHO- 22/13
Sector - 23
Chandigarh ,160001
India

Phone: +919646551932
Site: http://www.punjabvoip.com
  • Mobile VoIP
  • PC to Phone, Phone To PC, Phone To Phone, Project Mangement Services, Termination, Web Call, Web To Phone
  • Asterisk
  • SIP softphones
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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