PT Pentacom Data Komunika Indonesia

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General office

PT Pentacom Data Komunika
Plaza Gani Djemat, Jl. Imam Bonjol 76-78
Jakarta Pusat
DKI Jakarta ,10310
Indonesia

Phone: 62-21 31908815
Phone: 62-21 70275538
Site: http://www.pentacom.co.id/

Internet VoIP and Video Conferencing Service Provider

System Integration

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Routing Based on Skill Level

The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.

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