PT. Karya Nukom Mandiri Indonesia

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General office

PT. Karya Nukom Mandiri
Jl. GAJAH MADA 3-5 BLOK C-18
Jakarta
DKI Jakarta ,10130
Indonesia

Phone: 62216341826
Phone: 62216333127
Site: http://www.nukom.com

Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Wireless Broadband

Call Routing VoIP Solutions
PC to Phone
Termination
Web Call
Web To Phone

Mera

Billing system of own development

KTI Telco Khasanah Timur Indonesia . PT

Carriernet Corporation Ltd

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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