Pstel Infosoft PVT. Ltd. India

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General office

Pstel Infosoft PVT. Ltd.
Near Fuwara , Fountain Plaza 10/11
Navsari
Gujarat ,396445
India

Phone: +98 24 14 07 35
Site: http://www.xpeedlink.com

Contact Person

Chirag Patel / Manager
Phone: +98 24 14 07 35

Internet Telephony Service Provider

Phone To PC

Cisco Systems

Inter-Call.com Billing

Infoneia Systems

VoIP Providers in India

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Hebei huawo steel structure co.,LTD

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www.huawosteeltower.com