Provence Media France

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General office

Provence Media
406 impasse des ?cureuils
Saint Saturnin les Avignon
,84450
France

Phone: 33488571090
Phone: 33698141090
Site: http://www.provencemedia.com

Hardware
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Collaboration
Consultancy Services
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Installation and Support Services
IP devices
Outsourced Billing
PC to Phone
Phone To PC
Phone To Phone
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Web Call
Web To Phone

Cisco Systems

Custom Open Source Billing Solution

Provence Media

Manifone Sarl

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Telenova Comunicacoes Ltda.

Since the year 2000 TeleNova is one of the leading providers of voice over IP products and services in the Americas, with numerous direct points of presence reaching deep into Latin America. Our state of the art VoIP network provides quality voice service

United States 1294

India 440

United Kingdom 425

Canada 348

Bangladesh 338

China 142

Pakistan 134

Australia 133

Spain 123

Russia 114

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Provence Media France

Silent Monitoring

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