Provence Media France
Notre exp
Notre exp
General office
Provence Media
406 impasse des ?cureuils
Saint Saturnin les Avignon
,84450
France
Phone: 33488571090
Phone: 33698141090
Site: http://www.provencemedia.com
Provence Media
406 impasse des ?cureuils
Saint Saturnin les Avignon
,84450
France
Phone: 33488571090
Phone: 33698141090
Site: http://www.provencemedia.com
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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