ProteusTelecom Ecuador

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General office

ProteusTelecom
Selva Alegre OE5-305 y La Isla
Quito
PI ,0
Ecuador

Phone: 59322569704
Site: http://www.proteus.ec

Contact Person

Ramiro Davila / General Manager
Phone: 59322569704 ext. 701
Phone: 59399733295

Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Voip Termination ISP

Call Relay VoIP Solutions
Call Routing VoIP Solutions
IP devices
PC to Phone
Phone To PC
Phone To Phone
SIP VoIP Gateway
System Integration
Termination
Voice and Video Conferencing

Audiocodes
Cisco Systems

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SERVIHELP

ALOSIP.COM

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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