Protel Group, LLC United States

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General office

Protel Group, LLC
600 S Dixie Hwy Ste 213
Boca Raton
FL ,33432
United States

Phone: 8775031112
Phone: 561-228-4201
Site: http://www.protelgroup.com

Contact Person

Irving Parker / Partner - Sales/Marketing
Phone: 561-228-4201
Phone: 561-228-4201

Internet Telephony Service Provider

IP devices
PC to Phone
Phone To PC
Phone To Phone
SIP VoIP Gateway
Web Call
Web To Phone

Cisco Systems
Dialogic Based
NACT

Billing system of own development

snom technology Inc

ZOZ Voip Corporation

Providers in database: 6433

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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