Pronto Comunicaciones Peru
General office
Pronto Comunicaciones
Calle Prolongacion 1083
Lima
Lima ,31
Peru
Phone: +511 2194710
Site: http://www.prontocomunicaciones.com
Contact Person
Omar Silva / Gerencia Comercial
Phone: +511 2194114
Pronto Comunicaciones
Calle Prolongacion 1083
Lima
Lima ,31
Peru
Phone: +511 2194710
Site: http://www.prontocomunicaciones.com
Contact Person
Omar Silva / Gerencia Comercial
Phone: +511 2194114
- Wholesale VoIP Carrier
- Termination
- Asterisk
- a2billing
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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