Project Communications Italy

Project Communications nasce nel 1997 come societ

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General office

Project Communications
Viale Monza, 1
Milano
,20125
Italy

Phone: 393351355114
Site: http://www.prj.it

Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
VoIP Billing Software Provider
Voip Termination ISP

H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Termination

Cisco Systems
Mera

Billing system of own development

Dialogicnet

Mobiline

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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