ProDotComm United Arab Emirates

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ProDotComm
Dubai
,54529
United Arab Emirates

Phone: +1 416 837-3842
Site: http://www.callreseller.com

Hosted VoIP billing service provider
International VoIP Wholesale Provider
Network Service Provider
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP
Wireless Broadband

Billing Software
Fax To Fax
Gatekeepering
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Installation and Support Services
Outsourced Billing
Partnering for Origination and Termination
PC to Phone
Phone To Phone
Termination

Cisco Systems
Dialogic Based
QiiQ
Quintum

Billing system of own development
Custom Open Source Billing Solution
Java Based own system

techasoft

IP Technologies

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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