Procom Telephone Systems Ireland
Procom is a Dublin based company offering an extensive range of phone systems from various manufacturers. It provides all telephone systems at affordable price.
General office
Procom Telephone Systems
Procom Office Solutions Ltd, Suite 9 16 Herbert Street
Dublin 2
Georgia
Ireland
Phone: +353 (0) 1 619 0200
Site: http://www.procom.ie/
Procom Telephone Systems
Procom Office Solutions Ltd, Suite 9 16 Herbert Street
Dublin 2
Georgia
Ireland
Phone: +353 (0) 1 619 0200
Site: http://www.procom.ie/
- Network Service Provider
- Installation and Support Services
Not data
Not data
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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