Premier Telecentre Ltd Uganda

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General office

Premier Telecentre Ltd
Plot 16 Market Street, Suite E-30
Kampala
Central ,256
Uganda

Phone: +256 752-275263
Phone: +256 788712861
Site: http://www.premiertel.net/

Contact Person

Paul Smart / Management
Phone: +256 752-275263
Phone: +256 704275263

A-Z Termination
FREE Callshop Software
Hardware
Internet Telephony Service Provider
Mobile VoIP
Roaming Free International SIM
SIP Billing
Voip consulting

Sip Trunking
SIP VoIP Gateway

Audiocodes
Linksys
SIP softphones

IP PBX
IP Phone

Tim Tech Consults.

tex uganda limited

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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