popular pinless telecom,llc United States
General office
popular pinless telecom,llc
228 S HARVARD BLVD
LOS ANGELES
CALIFORNIA ,90004
United States
Phone: +1 213 550-7139
Site: http://www.gtalkworld.com
Contact Person
NURUL HOSSAIN / president
Phone: +1 213 550-7139
popular pinless telecom,llc
228 S HARVARD BLVD
LOS ANGELES
CALIFORNIA ,90004
United States
Phone: +1 213 550-7139
Site: http://www.gtalkworld.com
Contact Person
NURUL HOSSAIN / president
Phone: +1 213 550-7139
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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