Planet VoIP International (Geneva) SA Switzerland
General office
Planet VoIP International (Geneva) SA
Route de Thonon 63
Vesenaz
Geneva ,1222
Switzerland
Phone: +41 22 752 62 30
Site: http://www.planetvoip.com
Contact Person
Alexandre Rebaud / Managing Director & Board Member
Phone: +41 22 752 62 30 x 2
Planet VoIP International (Geneva) SA
Route de Thonon 63
Vesenaz
Geneva ,1222
Switzerland
Phone: +41 22 752 62 30
Site: http://www.planetvoip.com
Contact Person
Alexandre Rebaud / Managing Director & Board Member
Phone: +41 22 752 62 30 x 2
- International VoIP Wholesale Provider
- Termination
- Nextone MSC 4
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Galaxy Global Communications Limited
Dear Partners,
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