Phusion Networks Inc. United States

Phusion Networks entered the voice and data communications arena as a networking company specializing in VoIP communication systems and corporate LAN backbone technologies in 2000. Quickly recognizing the effectiveness and cost value to an outsourced communication system, Phusion Networks formulated and launched our IP InterPhuse Business Communication Solution in early 2002. Phusion Networks is a visionary company that is still the only company based in the Chicago area offering a unique single communications solution to our customers. Our distinctive solution enables our customers to compete in their targeted industries more effectively, by allowing them to communicate over voice and data technologies, no matter where they may be.

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General office

Phusion Networks Inc.
14142 Hunt Club Lane
Plainfield
IL ,60544
United States

Phone: +1 630.282.5000
Site: http://www.phusion.net

Voip Termination ISP

Phone To Phone
IP devices
Termination
System Integration
Consultancy Services
H.323 Softswitch & CPE

Cisco Systems

TeleCount Wholesale Billing

VersaPlanet.com

Vonzon

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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