Phonology It Solutions India
We are providers of voip solution, voip services, and other IP based communication services
Phonology provides voip solutions, voip services and other IP Based communication services like Unlimited plans, Call centre plans, SIP IP PBX Services etc
General office
Phonology It Solutions
# 2, 2nd Floor, RR Chambers, Millers Road,
Bangalore
Karnataka ,560018
India
Phone: +91 80 2220 2131
Phone: +91 80 2220 2132
Site: http://www.phonology-it.com
Contact Person
Kiran Jain / Key Account Manager
Phone: +91 9886474443
Phonology It Solutions
# 2, 2nd Floor, RR Chambers, Millers Road,
Bangalore
Karnataka ,560018
India
Phone: +91 80 2220 2131
Phone: +91 80 2220 2132
Site: http://www.phonology-it.com
Contact Person
Kiran Jain / Key Account Manager
Phone: +91 9886474443
- Network Service Provider
- Call Routing VoIP Solutions
- Audiocodes
- Cisco Systems
- Quintum
- Java Based own system
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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