Phonology It Solutions India
Phonology It Solutions
No 7, #301, Sri Lakshmi Venkateshwara, Seetapathi Agrahara, Chamraj Pet,
Bangalore
Karnataka ,560018
India
Phone: 9886474443
Site: http://www.phonology-it.com
Contact Person
Kiran Jain / Key Account Manager
Phone: 9342533968
No 7, #301, Sri Lakshmi Venkateshwara, Seetapathi Agrahara, Chamraj Pet,
Bangalore
Karnataka ,560018
India
Phone: 9886474443
Site: http://www.phonology-it.com
Contact Person
Kiran Jain / Key Account Manager
Phone: 9342533968
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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Voicedata B.V. is sinds januari 2004 actief op de zakelijke telecommarkt. Voicedata richtte zich vanaf het eerste moment op Voice-over-IP ofwel bellen via Internet. Hiermee is Voicedata één van de meest ervaren spelers op de markt die volledig op VoIP
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