Petiak System Co. Iran
IRAN Proper - Tehran
General office
Petiak System Co.
No 16 - Laleh Close - Kaveh Blv
Tehran
Iran
Phone: +98-21-2349
Site: http://www.petiak.com
Contact Person
Sasan Sadeghi / Commercial Manager
Phone: +98-21-2349 ext:601
Phone: +98-912-1595482
Petiak System Co.
No 16 - Laleh Close - Kaveh Blv
Tehran
Iran
Phone: +98-21-2349
Site: http://www.petiak.com
Contact Person
Sasan Sadeghi / Commercial Manager
Phone: +98-21-2349 ext:601
Phone: +98-912-1595482
- International VoIP Wholesale Provider
- H.323 VoIP Gateway
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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