Peopleskillz Netherlands

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General office

Peopleskillz
Dageraadstraat 51
Almere
Flevoland ,1335 VM
Netherlands

Phone: +31 6-11010051
Site: http://www.peopleskillz.nl
Contact Person

Rafael Schijff / Director
Phone: +31611010051
  • Cloud-based Unified Communications Service Provider
  • did numbers provider
  • Hardware
  • Hosted PBX Service Provider
  • Hosted VoIP billing service provider
  • Mobile VoIP
  • Voip consulting
Not data
  • Mitel
Not data

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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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