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PeopleCall Spain

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General office

PeopleCall
AVENIDA DOCTOR SEVERO OCHOA, 47, 2ND FLOOR
ALCOBENDAS
MADRID ,28100
Spain

Phone: +34 911 205 080
Site: http://www.peoplecall.com
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Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution) The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Bangladesh Dowel/Maya

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