The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Nexevi International Inc. is a leader in development and production of telecommunications equipment. Nexevi focuses on the business –to-business strata, as well as the Business-to-Customer and Business-to-Government market segments.