ParlaPhone Argentina

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General office

ParlaPhone
Buenos Aires
Buenos Aires
Buenos Aires ,1000
Argentina

Phone: +5491154528152
Site: http://www.parlaphone.com.ar
Contact Person

Daniel Eduardo / Mgr. voip provider
Phone: +5491154528152
Phone: +5491154528152
  • Voip consulting
  • CRM Migration
  • Asterisk
  • a2billing

Providers in database: 6433
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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