The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Eurotech Communication Ltd.
A leader of innovation and state of the art solutions for Gateways and SIM Server solutions, locally and internationally to all existing networks GSM/CDMA/UMTS/VoIP
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