The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Nikkita Solutions Ireland
NikkitaSolutions is a privately held company. Founded by a group of technology pioneers and visionaries who transformed the information technology industry. NikkitaSolutions founders and partners have more than 10 years of experience in global marketing a
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