Pamir Telecom Afghanistan

Pamir Telecom is the fast growing internet telecom system in Afghanistan.

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General office

Pamir Telecom
Kunduz, Afghanistan
kunduz
kdz ,19000
Afghanistan

Phone: +93707255600
Site: http://www.pamirtelecom.com
Contact Person

Rahmat Shah Masror / CEO
Phone: +93707255600
Phone: +93799230798
  • A-Z Termination
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  • Cisco Systems
  • Billing system of own development

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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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