Paconet South Africa
General office
Paconet
179 loop Street, design center
Cape Town
,8001
South Africa
Phone: +27-21-424-7227
Site: http://www.paconet.net
Contact Person
Addis Alemayehou / Manager Buss Dev
Phone: +27-21-424-7227
Phone: +251-9-23-03-85
Paconet
179 loop Street, design center
Cape Town
,8001
South Africa
Phone: +27-21-424-7227
Site: http://www.paconet.net
Contact Person
Addis Alemayehou / Manager Buss Dev
Phone: +27-21-424-7227
Phone: +251-9-23-03-85
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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Logic Unity was established by an international team of young people interested in providing services focused on improving communication processes in Italy and making it easier to accomplish business goals. We work with over 20 major collaborators. You wi
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