The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Evolutiontel is an Australian owned company specialising in Voice over Internet Protocol (VOIP). Our first project was to provide a VOIP service that allows voice and video calls over the internet without sacrificing quality.