PacificVoip Australia
PacificVoip
Level 5, 201 Fitzroy St
St Kilda
VIC ,3182
Australia
Phone: 1300789246
Site: http://www.pacificvoip.com.au
Contact Person
Justen Rogers / Technical Services Manager
Phone: 1300789246
Level 5, 201 Fitzroy St
St Kilda
VIC ,3182
Australia
Phone: 1300789246
Site: http://www.pacificvoip.com.au
Contact Person
Justen Rogers / Technical Services Manager
Phone: 1300789246
- Internet Telephony Service Provider
- Consultancy Services
- Installation and Support Services
- IP devices
- PC to Phone
- SIP VoIP Gateway
- Voice and Video Conferencing
- Cisco Systems
- PortaSIP
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Globvoice Communications LLC
Globvoice Communication features a complete line of VoIP solutions and products enabling its customers and subscribers to take great advantages of the cost savings and smart communication ways offered by the VoIP industry. As a Tier Two Carrier, Globvoice
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