Pacific Internet India India
Pacific Internet (PacNet) is more than just an Internet service provider. Our offerings go way beyond World Wide Web access to encompass a comprehensive range of value added services, including security, wireless, voice, and mobility and collaboration sol
Pacific Internet (PacNet) is more than just an Internet service provider. Our offerings go way beyond World Wide Web access to encompass a comprehensive range of value added services, including security, wireless, voice, and mobility and collaboration solutions.
PacNet offers ready-to-use services for small and medium businesses (SMBs) and customized solutions for enterprises all around the region.
PacNet
Pacific Internet India
Unit 2 , first floor, Innovator Block, ITPB, whitefield Road
Bangalore
Karnataka ,560066
India
Phone: 66166407
Site: http://pacific.net.in
Contact Person
Arun Raj / Product Manager
Phone: 6616 6407
Phone: 98453 72519
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- H.323 VoIP Gateway
- IP devices
- PC to Phone
- SIP VoIP Gateway
- Web Call
- Audiocodes
- PortaSIP
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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