Pacifc Atlas Telecom Pty Ltd Australia

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General office

Pacifc Atlas Telecom Pty Ltd
1a, 107 carnarvon street
silverwater
NSW ,2128
Australia

Phone: 61298371612
Phone: 1300 850 878
Site: http://www.pacificatlas.com.au

Contact Person

Gordon Hosking / National Telecoms Manager
Phone: 61296481132

Hardware
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
SIP Billing
Voip consulting
Voip Termination ISP

Billing Software
Call Relay VoIP Solutions
Consultancy Services
E1 Bulk Wholeseller
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Installation and Support Services
IP devices
Outsourced Billing
Partnering for Origination and Termination
Phone To Phone
Project Mangement Services
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination

Dialogic Based
Quintum

Billing system of own development

VoNEX Australian hosted VoIP PBX for busines

Beyond Telecom

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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