Ovvoe Spain
Ovvoe es la soluci
Ovvoe es la soluci
General office
Ovvoe
C/ Cuatro de Agosto, 18
Zaragoza
,5003
Spain
Phone: +34 902 945 720
Site: http://www.ovvoe.com/
Ovvoe
C/ Cuatro de Agosto, 18
Zaragoza
,5003
Spain
Phone: +34 902 945 720
Site: http://www.ovvoe.com/
- Internet Telephony Service Provider
- PC to Phone
- Phone To PC
- Phone To Phone
- Termination
- Voice and Video Conferencing
- Cisco Systems
- Proprietary
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
GlobalCom
Global COM took the initiative to enhance the telecom services provided to both, the business sector and the families.
Our plans were set to utilize communications as a supportive and enabler factor and not a liability and a risk factor.
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